Terms of Service
Please read these terms and conditions carefully before using our website and services. By accessing or using CleanMotion's platform, you agree to be bound by these terms.
Last Updated: December 2024
These terms govern your use of our website and services. By using CleanMotion, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Acceptance of Terms
By accessing, browsing, or using the CleanMotion website located at cleanmotion.world ("the Website"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Website.
These Terms constitute a legally binding agreement between you ("User," "you," or "your") and CleanMotion Professional Cleaning Services ("CleanMotion," "we," "us," or "our"). These Terms apply to all visitors, users, and others who access or use the Website or our services.
2. Description of Services
CleanMotion provides professional cleaning services including but not limited to:
- Residential cleaning services
- Commercial and office cleaning
- Deep cleaning and sanitization
- Move-in and move-out cleaning
- Post-construction cleanup
- Eco-friendly cleaning solutions
- Scheduled and one-time cleaning appointments
All services are provided subject to availability and separate service agreements that outline specific terms, pricing, and conditions for each cleaning engagement.
3. Website Usage Guidelines
You may use our Website solely for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any way that violates applicable laws or regulations
- Transmit or procure the sending of any advertising or promotional material without our written consent
- Impersonate or attempt to impersonate CleanMotion, our employees, or other users
- Use any automated system to access or scrape content from the Website
- Interfere with or disrupt the Website or servers connected to the Website
- Attempt to gain unauthorized access to any part of the Website
4. User Accounts and Registration
While browsing our Website does not require account registration, certain services may require you to create an account. When you register, you must provide accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You must notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate accounts that we believe have violated these Terms.
5. Booking and Service Terms
When booking our cleaning services through the Website or any other channel, the following terms apply:
- All bookings are subject to availability and confirmation
- Service times and dates may be adjusted based on weather conditions or emergency situations
- Access to the premises being cleaned must be provided as agreed upon in the service booking
- Clients are responsible for securing valuables and providing access instructions
- Services may be rescheduled with at least 24 hours' notice
- Emergency cancellations may incur additional charges
6. Payment Terms
Payment terms are specified in individual service agreements. Accepted payment methods include cash, bank transfers, and online payment platforms. All payments are due according to the terms specified in your service contract. Late payments may result in service suspension and additional administrative fees.
Refund policies vary based on service type and timing of cancellation. Please refer to your specific service agreement for detailed refund terms.
7. Intellectual Property Rights
The Website and its original content, features, and functionality are owned by CleanMotion and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Website without our express written consent.
Our trademarks and trade dress may not be used in connection with any product or service without our prior written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your information as outlined in our Privacy Policy.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Service Guarantees and Limitations
CleanMotion strives to provide high-quality cleaning services. Our service guarantees include:
- 100% satisfaction guarantee on all cleaning services
- Free re-cleaning within 24 hours if you are not satisfied
- Fully trained and insured cleaning professionals
- Use of eco-friendly and safe cleaning products
- Respect for your property and belongings
Limitations: Our guarantee does not cover damage to items that are already damaged, broken, or in poor condition prior to our service. We recommend securing valuables and fragile items before our arrival.
10. Insurance and Liability
CleanMotion maintains comprehensive liability insurance coverage for our cleaning services. In the unlikely event of damage caused by our negligence, we will work with you to resolve the matter promptly and fairly. Our liability is limited to the direct cost of damaged items and does not include consequential or indirect damages.
Clients are responsible for ensuring that adequate insurance coverage is in place for their property and possessions.
11. Force Majeure
CleanMotion shall not be liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemic-related restrictions, labor disputes, or other circumstances that make it unsafe or impossible to provide services.
12. Termination
Either party may terminate service agreements with appropriate notice as specified in the individual service contract. We reserve the right to terminate or suspend access to our Website immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
13. Dispute Resolution
Any disputes arising from these Terms or our services should first be addressed through direct communication with our customer service team. If resolution cannot be reached, disputes will be resolved through binding arbitration in accordance with the laws of the Philippines.
14. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Republic of Philippines. Any legal action or proceeding arising under these Terms will be brought exclusively in courts located in Cebu City, Philippines, and you hereby consent to personal jurisdiction and venue therein.
16. Contact Information
If you have any questions about these Terms of Service, please contact us using the following information:
CleanMotion Professional Cleaning Services
17. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect. The failure of CleanMotion to enforce any right or provision of these Terms will not be considered a waiver of those rights.
18. Entire Agreement
These Terms constitute the entire agreement between you and CleanMotion regarding the use of our Website and services, superseding all prior or contemporaneous understandings and agreements regarding such subject matter.
Acknowledgment
By using CleanMotion's Website and services, you acknowledge that you have read these Terms of Service, understood them, and agree to be bound by them. You also acknowledge that you are at least 18 years of age and have the legal capacity to enter into this agreement.
Questions About Our Terms?
Our customer service team is here to help clarify any questions you may have about our terms and conditions.
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