Privacy Policy
Last updated: December 20, 2024
At CleanMotion Professional Cleaning Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our cleaning services.
Table of Contents
1 Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Request a quote or schedule our cleaning services
- Create an account on our website
- Subscribe to our newsletter or promotional communications
- Contact us via phone, email, or contact forms
- Participate in surveys or promotional activities
Types of Personal Information
This may include:
- Name, email address, and phone number
- Home address and property details
- Payment information (processed securely through third-party providers)
- Service preferences and scheduling requirements
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our website
- Referring website and exit pages
- Click patterns and user interactions
2 How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
To provide, maintain, and improve our cleaning services, including scheduling appointments, processing payments, and customer support.
Communication
To respond to your inquiries, send service updates, appointment confirmations, and important notices about your account.
Business Operations
To analyze website usage, improve our services, and conduct internal business analysis to enhance customer experience.
Legal & Safety
To comply with legal obligations, protect our rights and property, and ensure the safety and security of our services.
3 Information Sharing & Disclosure
We Do Not Sell Personal Information
CleanMotion does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving customers, provided they agree to keep this information confidential and use it only for authorized purposes.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Protection & Safety
We may disclose information to protect the rights, property, or safety of CleanMotion, our customers, or others, including investigating fraud or security issues.
Business Transfers
In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to this privacy policy.
4 Data Security
Our Security Commitment
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
Data Encryption
All sensitive information transmitted to and from our website is encrypted using SSL/TLS technology to ensure secure data transmission.
Secure Storage
Personal information is stored on secure servers with restricted access and is protected by industry-standard security measures.
Access Controls
We implement strict access controls to ensure that only authorized personnel can access your personal information for legitimate business purposes.
Regular Updates
We regularly update our security measures and systems to maintain the highest level of protection for your data.
Important Notice
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to using industry best practices to protect your data.
5 Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
You may request access to the personal information we hold about you and receive details about how we use it.
Right to Rectification
You may request correction of any inaccurate or incomplete personal information we have about you.
Right to Deletion
You may request deletion of your personal information, subject to certain legal limitations and retention requirements.
Right to Data Portability
You may request a copy of your personal information in a structured, machine-readable format.
Right to Object
You may object to certain processing of your personal information, including marketing communications.
Right to Withdraw Consent
Where we rely on your consent for processing, you may withdraw consent at any time, though this may affect certain services.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
We will not charge a fee for responding to your request unless it is deemed excessive or unfounded.
6 Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
Types of Cookies We Use:
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
These cookies track your visit to help deliver more relevant advertisements and measure campaign effectiveness.
Preference Cookies
These cookies remember your preferences and choices to provide a more personalized experience.
Managing Cookies
You can control and manage cookies in several ways:
- Browser Settings: Most browsers allow you to manage cookie preferences through their settings
- Cookie Banner: Use our cookie consent banner to manage your preferences when visiting our website
- Opt-out Tools: Use industry opt-out tools for advertising cookies
Note: Disabling certain cookies may limit the functionality of our website.
7 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Customer Records
We retain customer information for up to 7 years after the last service interaction to maintain service history, handle disputes, and comply with legal obligations.
Website Data
Website analytics data is typically retained for 26 months, while website log data may be retained for shorter periods depending on the type of data.
Marketing Communications
Information used for marketing purposes is retained until you unsubscribe or request deletion, whichever comes first.
Legal Requirements
Some information may be retained longer to comply with legal, accounting, or regulatory requirements.
Secure Deletion
When we delete your personal information, we ensure it is securely and permanently removed from our active systems and databases.
8 Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties.
Third-party services we may use include:
Payment Processing
Secure payment processing services (e.g., Stripe, PayPal) to handle transactions. These services have their own privacy policies.
Analytics Services
Website analytics tools (e.g., Google Analytics) to help us understand website usage and improve our services.
Email Services
Email marketing platforms to send newsletters and promotional communications. These services handle your email data according to their privacy policies.
Scheduling Tools
Online booking and scheduling systems to manage service appointments and customer communications.
Important Notice
We recommend reviewing the privacy policies of any third-party services you access through our website to understand how your information may be handled.
9 Changes to This Privacy Policy
Regular Updates
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
Website Notice
We'll post a prominent notice on our website when the privacy policy is updated, including the "Last Updated" date at the top.
Email Notification
For significant changes, we may send an email notification to registered users explaining the updates.
Version History
We'll maintain a record of previous versions of this privacy policy for your reference.
Effective Date
Updates become effective on the date specified in the policy unless otherwise indicated.
Continued Use
Your continued use of our website and services after any changes to this privacy policy constitutes acceptance of the updated terms.
10 Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
Company Information
CleanMotion Professional Cleaning Services
Bonifacio District, Cebu City, Cebu, Philippines
Contact Methods
Business Hours
Monday - Saturday: 7:00 AM - 6:00 PM
Sunday: 8:00 AM - 4:00 PM
We typically respond to privacy-related inquiries within 2-3 business days.
Alternative Contact Methods
- Use our contact form on the website for written inquiries
- Visit our office during business hours for in-person discussions
- Send correspondence by mail to our physical address